Published On: Thu, Nov 12th, 2020

Martin Lewis Money Saving Expert: Advice for returning unwanted Christmas gifts

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Caller Ashton asked Martin Lewis: “With the current Covid lockdown restriction on retail it seems a lot of people are choosing to buy Christmas presents slightly early this year and online. As far as I’m aware you can’t request a gift receipt online. What are our rights to return or exchanges for things that are unsuitable and have been purchased online?”

“What a question,” Martin said, impressed. “Let’s start with the basics.”

The expert went on: “What is a gift receipt?

“Well currently the rules are that only the person who purchased it has a right to return.

“So if you give someone a gift they cant return it unless they have a gift receipt that gives them that right.

“If you were doing an online return the process means the gift would have to go back to the person who bought it, so I think the gift receipt element is a bit for a red herring.”

READ MORE: Mortgage prisoners: Those who’ve taken a payment holiday could switch but there’s a catch

So luckily for Christmas shoppers this year it seems they are better protected.

Martin said: “If you bought it online you actually have more rights.”

Martin previously warned against not paying for anything via bank transfer during lockdown.

He was advising a woman who was thinking about booking a wedding venue but unsure whether to go ahead with a payment via bank transfer. 

Martin Lewis also explained how you can track down lost bank accounts

Martin explained that some older banks have subsequently been taken over by more familiar names, and money saved is still accessible.

He said that while a lost fund is unlikely to have significantly grown in value, it is definitely worth investigating.

A dormant account is so called as it lies untouched by the individual who set it up, and becomes so if a person has not accessed this for three years or more.



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